Open the app and follow the steps to complete the set up. They’re coded to your router when you order them from Virgin. The VM Pods link via wireless, their Ethernet port is for a devices that do not have in built WiFi, (. Learn how to set up your Virgin Media Wi-Fi booster. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. Re: Ordering Wifi pods. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. 4GHz WiFi. We’re so confident in this technology that we’ve launched. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. on 04-04-2023 10:37. At airports, you'll see 'arq_wifi_x'. SHARE. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Finally rang directly and managed to sort 1 pod. Virgin Phone Switchover. If so have your account and area number handy, and the wifi pod serial number. New Intelligent WiFi Pods combined with enhanced Intelligent WiFi firmware will bring speeds up to three times faster around the home. ago. My understanding is that this can be rectified by a firmware update: my Pod currently has 3. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. £8p/m extra or included with Gig1 or Volt. Excludes broadband faults and broadband network outages. But since the pods are free on my current plan I thought I might as well use VM pods first. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Online Security and Safety. Late wifi installation - no alternative provided! in QuickStart, set up and connections yesterday Wi-Fi still not working with hub and 2 pods in Networking and WiFi yesterday Intermittent Internet & TV in Networking and WiFi yesterdaySo when I plugged in the WiFi pod the virgin home plugs stoped working and not I can't find them on the WiFi. 9 To make it easier to connectClient62. Depends what you mean by "work". . promised the earth (ie 3 pods) and its rubbish. Tap Add a room, Tap the room you're in. Loses signal at times too. The pods can only be sent out one at a time too and there needs to be at least a week. It has made no difference and checking on the VM connect it shows the the camera isn't connecting to th. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. V6. Make sure to keep the WiFi Pod out in the open. Look out for the envelope in the top right-hand corner. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Tap Start the scan. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. 86% network reliability, so the whole household can scroll, meme and stream. Both ethernet and WiFi speeds have shown a small but noticeable improvement. PP01-VM - This is a rebadged Plume PowerPod. If you move the Pod too far away it will loose connection. You might need to call 0800 953 9500 to activate the wifi pod. You can't use the TP Link plugs with the VM pods. Further exclusions & legal stuff apply. Hey, is there any one here that can help me with these WiFi pods, currently have 2 pods and the router to cover 3 story 4 bed building! Always had a problem getting signal on the top floor, 2 rear bedrooms on the middle floor and my WiFi cameras on the rear exterior wall, all used to connect to our BT hub fine, unless weather was bad and. Available with M50 broadband or faster. TV on the go. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Note the Pods should be beside the Hub to initially pair, once. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Networking and WiFi. I’ve recently received a Wi-Fi Pod to use with my Hub 5 router. However best to try it in the same. A few options, firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. Up to 3 WiFi Pods if needed. Testing out the Virgin Media Gig1 fibre broadband package. In response to leea56. You can also add WiFi Max to our. 2. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. 5. He swapped out my Hub4 for a Hub5 and it's all working. on 01-05-2023 13:10. Reply. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Do: use the Connect app to run a super-intelligent WiFi home scan. D01 C9W8Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. You need to move your Pod nearer to the Hub so it can resync, and move it back. CCTV. You can use the. Optimisation complete, Tap Rescan room, Tap Start Scan. So you need to prove that you can't get 30 Mbps (3. com#gig1 #wifi6 #rou. If you do need further assistance regarding the pods, please do reach out to us here. To verify click here. Very Insightful Person. A WiFi dongle is a small device that slots into a computer’s USB drive. Reset Hub. Speed. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. While connect to WiFi, Tap I’m ready. Broadband. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Intelligent WiFi Plus from Virgin Media combines a suite of new, automatically deployed features on its Hub 3 and Hub 4 routers with brand new Intelligent WiFi Pods that help to extend WiFi reach and speeds throughout the home. 0 Kudos. Learn more about the shiny new version of the app and how it can help you manage your home WiFi. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Away from large bodies of water (e. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. Broadband, TV and Landline offers. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. <link rel="stylesheet" href="/support/help/check-services/styles. When do they turn up? Please message me DM as getting through to VM is nigh on impossible. Tap Add a room, Tap the room you're in. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. If you're a total technophobe then the pods are easiest because VM have to set. • Then Start the scan again. Virgin Media launched its Intelligent WiFi Plus service this year which has transformed in-home WiFi by combining faster speeds with more reliable connectivity. The reason for needing the pods in. Disable WiFi - Netgear. From there, the setup is nice and simple. 1 ACCEPTED SOLUTION. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. When settled, move to desired location. There are three models currently sent out by VM. 12. My Virgin. He said he will request this but I haven't heard anything about this which was 2 weeks ago. Email. 1 ACCEPTED SOLUTION. 2. Thanks for the update. Got a WiFi Booster? 2. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. Hi, My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Set up a Hub. Scan complete, Tap continue. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. How to set up a Virgin Media Hub. Wait 2 mintues for Scan. They are free on Volt, 1GB or Oomph bundles. You can also easily manage your guest network settings on the Virgin Media Connect app. Hi Rainbows84, Thanks for posting, and welcome to our Community Forums! I'm sorry to hear you're experiencing some problems with your Wi-Fi Pod after a Hub reset. Learn more. View All (20)How long will the QuickStart installation take me? WiFi Hub - 30 mins. Tap Add a room, Tap the room you're in. Virgin TV 360. I also have one WiFi Pod which seems to work well with the new Hub while on WPA 2 but cannot connect when I switch over to WPA 3. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. It's great to hear you're looking at having WiFi Pods. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. You could put a WiFi Access Point on the end of the network cable. Hi @stuandjan1966 . Depends what you mean by "work". Excludes broadband faults and broadband network outages. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. You agree to follow our reasonable instructions and (if we require it) provide our technician with access to your home on the day agreed for your visit. We’re so confident in this technology that we’ve launched. Options. Hi, I have just been changed to volt package on the 28th December. on 02-06-2023 09:00. 4. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Signal is therefore zero gb in these locations. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 75 MB/s)See the following page for details, including how to order online via My Virgin Media or through the Connect app. Further exclusions & legal stuff apply. Dont bother with another pod. Plug the other end of the power cable into a wall socket. Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; Activation Issues in QuickStart, set up and connections 3 weeks ago; Virgin Media Always Going Down and Lag Spiking (READ) in Networking and WiFi 3 weeks agoAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Sorry to see you are having problems ordering the wifi boosters. Stream from Virgin Media. Stream: Up. My advice for anyone with the pod problem would be to arrange a technician to call. Hi BenHawkeye . It then enables them to create the ultimate surfing conditions for your home network. As a Volt customer with Virgin Media and O2 mobile, I understand these are free of charge, and I. Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. . Place them no more than one floor or two rooms away. They use your home’s electrical wiring to boost the WiFi signal in the room. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout. QuickStart, set up and connections. • Wait 2 mintues for Scan. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Connect the power cable to the back of your pod. 1 ACCEPTED SOLUTION. Right from the initial. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. WiFi Pods not working since Hub upgrade. I have situated my router in the hall. I note when looking - 5214168. Manage Your Account. However I now have a spare Wifi Pod that won't. Up to 3 WiFi Pods. 2 weeks ago. 1. And the pods should be delivered within 72 hours. Tap Start the scan. Instructions say it should connect within 10 minutes. • While connect to WiFi, Tap I’m ready. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. It would appear to be morse code. My current setup consists of 1gb Hub 4 and 3 wi-if pods. I have thought about this, been looking at the eero mesh and extender. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. To set them up, you just plug the pod into any regular wall outlet in your home. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Superstar. 5) It’s plugged in directly next to the router for the best connection. While connect to WiFi, Tap I’m ready. At least 30Mbps download speeds in every room or £100 one-off credit. raindo • 8 mo. 00 Sun) is the best time to get through quickly. I’ve noticed when a device connects to the Wi-Fi Pod it’s only getting around half this speed. I have included a diagram below to. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Call the equipment activation number they may be able to help. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. Connect the coaxial cable to your new Hub and secure it with a. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. To get started, all you need to do is plug in your WiFi Pod and pair it with your Hub 3, 4, 5 or 5x. I think Virgin really let themselves down in this area. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. £8p/m extra or included with Gig1 or Volt. For those who live in. The SSID must be password protected. Further exclusions & legal stuff apply. on 26-07-2022 12:43. It will now give you £100 in credit if you cannot get minimum download speeds of 30-meg in each. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Connect your devices to the new wireless. Solved: Hi folks looking for a little help from someone in the know. If so, Tap Optimise. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. 86% network reliability, so the whole household can scroll, meme and stream. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. on 11-07-2023 21:26. Typically, extenders are linked through a wired port using an Ethernet cable. Connect your devices to the new wireless. . 5. any help gratefully received as my broadband upgrade has turned into a major downgrade!I have a camera in the garden which connects via Wi-Fi but the signal is not that good. Whilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber. SpeedQuickStart, set up and connections. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. Networking and WiFi. The pods can only be sent out one at a time too. . Best WiFi pods for virgin media? in QuickStart, set up and connections 32 minutes ago; Diagnose my issued in Networking and WiFi 33 minutes ago; internet issues in B11 3AY in Networking and WiFi 6 hours ago; Frequent disconnection in Networking and WiFi yesterday; Red flashing on hub 5 in Networking and WiFi yesterdayThese are the best business SIM-only deals around today; And the best business broadband deals; Here are the best business mobile phone deals; Virgin Media gigabit. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. RE: Intelligent WiFi Pod. 4) The network names and passwords both match. - The 5x hub is connected via optical cable, not coaxial. Tech Room UK 7. Tap Add a room, Tap the room you're in. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. It has two Ethernet ports and supports tri-band connectivity. <link rel="stylesheet" href="/support/help/check-services/styles. on 13-09-2022 15:26. The pods can only be sent out one at a. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Channel Optimisation must be left on. Hi @clubberlang,. Please let me know how you get on. Virgin Media Hub 5 Installation and change Hub 5 WiFi Network Name and change Hub 5 WiFi Password. Channel Optimisation must be left on. If you can let us know this works and if not we will be able to assist further, thanks Joe. Adduxi. Hi, I received my new Hub5 yesterday and have the same issues, 3 pods are now not working. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). CantTesteThis 2 yr. 1 ACCEPTED SOLUTION. The pods are connect to your account so in theory they should connect no issue if they are the latest pods. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight. However, WiFi Max is free if you opt for the highest speed or the largest bundle (Gig1 or Ultimate Volt respectively) – in those two circumstances the additional. Virgin Fibre Areas only. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with. Download the Virgin Media Connect App to your device. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Wi-Fi pod flashing blue. co. Here you can access all the frequently asked questions on our Smart Wi-Fi Pods. I have used the Virgin Connect app to confirm these speeds. Yay!! The engineer was very helpful and made sure everything was set up to connect to new router . Online Security and Safety. Further exclusions & legal stuff apply. D01 C9W8Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. If you’re in the UK you’ll see 'Virgin Media' in your list of available WiFi networks. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Trying again to order my first Wifi Max pod in Networking and WiFi 6 hours ago; WiFi issues since request to cancel Virgin Media service in Networking and WiFi 7 hours ago; Hub 3 Set up in QuickStart, set up and connections 7 hours ago; Need wifi pod but connect app does not connect in Networking and WiFi 10 hours agoVirgin Media O2’s WiFi Max guarantee promises customers download speeds of 20Mb in every room or £100 credit back. No, it doesn't need to be cbaled into the hub. The app’s available to all Virgin Media Broadband customers. Networking and WiFi. Gaming Support. Then follow the instructions on screen to finish your set up. Currently I have connected the Virgin power line extender to 2 pcs using ethernet cabling. Hi @jm300. co. To verify click here. Are the Booster pods free? Virgin Media advises these. Re: Wi-Fi pods never arrive. Wi-Fi extenders work by running the broadband signal down the electrical wiring within your home. At least 30Mbps download speeds in every room or £100 one-off credit. The Virgin Media Connect app is the control unit for your WiFi. Here’s how: 1. It then rebroadcasts them - using the same name and password. Terms of guarantee vary by provider. Our new WiFi Max service allows you to have up to 3 pods. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Seems an eminently reasonable request. Call the equipment activation number they may be able to help. I'm using one of the new wifi pods in the kitchen and have connected my TV to it via ethernet cable. The Passphrases of the SSIDs must match. WiFi Aerials and Pods. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. <link rel="stylesheet" href="/support/help/check-services/styles. Remove all other WiFi boosters & 3rd party extenders (Netgear, TPlink etc) Plug in the new WiFi Pod halfway between the Hub and where you’re experiencing poor WiFi. Stay connected with problem-sorting Intelligent WiFi . The WiFi Pods can be simply. Up to 3 WiFi Pods if needed. Options. css"> <iframe aria-hidden="true" title="GTM" src=". Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. 2. While connect to WiFi, Tap I’m ready. Please can there be a simple way of ordering a first WiFI Pod? We have 1 Gb broadband with Volt - and the mesh pods were a key reason for this as wi fi connectivity around our house has been persistently poor, especially in some areas (partially but not very satisfactorily mitigated using boosters). Up to 3 WiFi Pods if needed. If you need others in future you will need to order these via the connect app or by giving us a call on 📞 0345 454 1111 or 150 from a VM landline. Or you may be quicker than average! You won’t be involved the whole time. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. Signed up to 1G wifi. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. However best to try it in the same room as the hub first. As has been advised in this thread, along with the link provided earlier with more details, at the moment the Wi-Fi Pods are not compatible with the Hub 5. Select the correct HDMI input for your box. This will include creating a new network name and password for the pod. Then Start the scan again. Consequently there is no way of scanning because Connect cannot connect at all- Wi-Fi hub not found.